FAQ

Frequently Asked Questions

Got questions? We've got answers. If you can't find what you're looking for, drop us an email at hello@wrinkle.co.uk.

Shipping & Delivery

How much does delivery cost?

Free UK delivery on all orders over £25. Orders under £25 have a flat rate delivery fee of £2.99.

How long does delivery take?

Most UK orders arrive within 1-3 working days. Orders placed before 2pm on working days are usually dispatched the same day.

Do you ship internationally?

Not currently — we're focused on serving UK customers with fast, reliable delivery. International shipping may be available in the future.

Can I track my order?

Yes! You'll receive a tracking number via email once your order has been dispatched.

Products & Ingredients

Are your products genuine?

Absolutely. We only source products from authorised UK distributors and directly from brands. Every product is 100% genuine with full manufacturer backing.

What's the best anti-wrinkle product for beginners?

We recommend starting with two essentials:

  1. A retinol serum (start with 0.3-0.5% concentration, use 2-3 nights per week)
  2. A hyaluronic acid serum (for hydration, use morning and night)

Check out our Beginner's Guide for a full starter routine.

What's the difference between retinol and retinoid?

Retinoid is the umbrella term for all vitamin A derivatives. Retinol is one type of retinoid — it's converted to retinoic acid by your skin. Prescription retinoids (like tretinoin) are stronger but require a doctor. Over-the-counter retinol is effective and gentler for most people. Read our Complete Retinol Guide for more.

Can I use retinol and vitamin C together?

Yes, but we recommend using them at different times. Vitamin C in the morning (antioxidant protection for the day) and retinol at night (when skin repairs itself). This avoids potential irritation and lets each ingredient work optimally.

How long until I see results?

It depends on the product and your skin, but generally:

  • Hyaluronic acid: Immediate hydration, plumping within days
  • Vitamin C: Brightening in 2-4 weeks
  • Retinol: Texture improvement in 4-6 weeks, wrinkle reduction in 8-12 weeks
  • Peptides: Firming benefits in 4-8 weeks

Consistency is key — use products as directed for at least 8-12 weeks before judging results.

Are your products cruelty-free?

We prioritise cruelty-free brands and clearly label products that are certified cruelty-free. Check individual product descriptions for details.

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I change or cancel my order?

We process orders quickly! If you need to make changes, email us at hello@wrinkle.co.uk as soon as possible. Once an order has been dispatched, we can't make changes, but you can return it.

I haven't received my order confirmation — what should I do?

Check your spam/junk folder first. If it's not there, email us with your name and order details and we'll resend it.

Returns & Refunds

What's your returns policy?

We offer a 30-day returns policy on unopened, unused products in their original packaging. For hygiene reasons, we cannot accept returns on opened skincare products unless they're faulty.

How do I return a product?

Email us at hello@wrinkle.co.uk with your order number and reason for return. We'll provide return instructions and process your refund within 5-7 working days of receiving the item.

What if my product arrives damaged?

We're sorry! Email us with photos of the damage within 48 hours of delivery and we'll send a replacement or full refund — no need to return the damaged item.

Skincare Advice

I have sensitive skin — can I use retinol?

Yes, but start slowly. Use a low concentration (0.25-0.3%) once or twice a week, and always follow with a good moisturiser. Alternatively, try bakuchiol — a gentler, plant-based alternative with similar benefits.

What age should I start using anti-wrinkle products?

Prevention is easier than correction. Most dermatologists recommend:

  • Early 20s: Start with SPF daily and antioxidants (vitamin C)
  • Mid-to-late 20s: Introduce retinol
  • 30s+: Add peptides and targeted treatments

It's never too early to protect your skin, and never too late to improve it.

Do I really need SPF every day?

Yes. UV exposure causes up to 90% of visible skin aging. Even on cloudy days, even in winter, even if you're mostly indoors. SPF is the single most effective anti-aging product you can use.

Still Have Questions?

We're here to help. Email us at hello@wrinkle.co.uk and we'll get back to you within 24 hours (Monday-Friday).