Refund policy

Refund & Returns Policy

We want you to be completely happy with your purchase from Wrinkle.co.uk. If something is not right, we are here to help.

30-Day Returns

You have 30 days from the date of delivery to return items for a refund or exchange.

Conditions for Returns

Unopened products: Must be in original, sealed packaging
Opened products: For hygiene reasons, we cannot accept returns on opened skincare products unless they are faulty or damaged
Faulty or damaged items: Accepted regardless of whether opened — please contact us within 48 hours of delivery

How to Return an Item

Contact us at hello@wrinkle.co.uk with your order number and reason for return
We will provide return instructions and a returns authorisation
Package securely and post the item(s) back to us
Refund processed within 5-7 working days of receiving your return

Return Shipping Costs

Faulty or incorrect items: We will cover return shipping costs
Change of mind: Return shipping is at your own cost

We recommend using a tracked service when returning items, as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method. Please allow:

5-7 working days for the refund to appear in your account after we process it
Your bank may take additional time to post the refund to your statement

Exchanges

If you would like to exchange an item for a different product, please return the original item for a refund and place a new order for the item you want. This is the quickest way to get your new item to you.

Damaged or Faulty Items

If your order arrives damaged or you receive a faulty product:

Contact us within 48 hours of delivery
Include photos of the damage
We will arrange a replacement or full refund — no need to return the damaged item

Wrong Item Received

If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent and provide a prepaid label to return the incorrect item.